Service is at the heart of every business with the Customer as the focal point. Service Mastery Certification Course certifies you to facilitate “Customer Service” Courses based on the universal principles of Customer Intimacy And Relationship as taught by W. Edward Deming and the other founding fathers based on the book Bridges to the Customer’s Heart.
Key concepts covered include:
1. Modeling The Service: Strategy & Tactics
2. Promoting Service Zealotry
3. Cultivating Customer Loyalty & Retention
4. Measure! Measure!! Measure!!!
5. Mining Ideas Everywhere
6. Turning Customer Complaints Into Gold Mines
7. The Icing On the Service Excellence Cake
This Course comes with 4 Weeks of Coaching on Presentation and the key concepts of Customer Service using the book Bridges to the Customer’s Heart. The Student is Certified after a formal presentation to a Panel. The Course comes in pre-recorded MP4 Video Lessons and Assignments. PLUS
– Access to Course for Life.
– Access to Updates
– Private FB & WA Group
– Regular Progress Review
– Book & Book Summaries
– 100% Money Back Guarantee.